The Danger of Dirty Corporate Words

By Jeff Beals By now you’ve probably heard a great deal about United Airlines’ infamous “re-accommodation” of a passenger on a recent flight from Chicago O’Hare to Louisville, Kentucky. Just in case you missed it, the plane was overbooked – as is too often the case...

Is Cross-Selling Actually a Bad Thing???

By Jeff Beals Thanks to widespread media coverage of the recent Wells Fargo fake-account scandal, the sales profession has a new villain. It’s called, “cross-selling.” And you might add another villain to the list: “Sales culture.” In Wells Fargo’s world,...

Do Storytellers Really Close More Deals?

By Jeff Beals As a person who has long believed in the power of storytelling, a recent Wall Street Journal headline caught my attention: “Why Good Storytellers Are Happier in Life and in Love.” In the article, writer Elizabeth Bernstein writes that since the dawn of...

Three Causes of Unethical Behavior at Work

By Jeff Beals I remember sitting through a discussion session about a year ago at a real estate conference.  I presented earlier in the day and then stuck around to participate in the rest of the program. The topic of business ethics came up and attendees all agreed...