By Jeff Beals Have you ever had a raving fan? Does your organization have raving fans? In 2004, Random House released a book called Raving Fans by Ken Blanchard and Sheldon Bowles. The book was intended to help companies improve their customer service. The authors’...
By Jeff Beals Some people are blessed with a natural ability to get what they want. They have an innate ability to influence people, sway opinions and win arguments. While such “mind powers” are instinctive to some, most of us have to work hard to persuade people to...
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