customer service Archives

Put Big Mama’s Picture on the Business Card

by Jeff Beals | Apr 1, 2018 | General Sales Topics, Sales Motiviation

By Jeff Beals AUTHOR’S NOTE: I originally published this article six years ago in March of 2012. The star of the article, Patricia “Big Mama” Barron, passed away yesterday at age 76. She was a bigger-than-life personality who made a...

How to Develop and Maintain Raving Fans

by Jeff Beals | Feb 28, 2017 | Sales Motiviation

By Jeff Beals Have you ever had a raving fan? Does your organization have raving fans? In 2004, Random House released a book called Raving Fans by Ken Blanchard and Sheldon Bowles. The book was intended to help companies improve their customer service. The authors’...

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Put Big Mama’s Picture on the Business Card

How to Develop and Maintain Raving Fans

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