A Story of Persistence

By Jeff Beals An Air Force brat, Billy McGuigan grew up in a musical family. For much of McGuigan’s childhood, the family was stationed at Fort Benning in Georgia. When his tech-sergeant dad would come home from duty in South Korea or other far-off places, he would...

The Danger of Dirty Corporate Words

By Jeff Beals By now you’ve probably heard a great deal about United Airlines’ infamous “re-accommodation” of a passenger on a recent flight from Chicago O’Hare to Louisville, Kentucky. Just in case you missed it, the plane was overbooked – as is too often the case...

How to Hire the Best Sales Professionals

By Jeff Beals What’s the number one indicator of future success? Frequent past behavior. Do you have responsibility for hiring sales professionals?  If you’re not directly responsible for hiring, do you have influence over which candidates are chosen for sales jobs?...

How to Develop and Maintain Raving Fans

By Jeff Beals Have you ever had a raving fan? Does your organization have raving fans? In 2004, Random House released a book called Raving Fans by Ken Blanchard and Sheldon Bowles. The book was intended to help companies improve their customer service. The authors’...