Fast-Food Rage: The Absence of Responsibility & Accountability

by | May 27, 2015 | Sales Motiviation

By Jeff Beals

Those who know me personally know that I have an iced tea problem.  I can’t get enough of it.

So one day, during a long drive, I pulled off the freeway to get an iced tea at a fast-food restaurant.  I decided to stay there for a while and catch up on some reading.  As soon as I sat down, a heated conversation caught my ear.

I looked up to see the restaurant manager, somewhat flustered and very red in the face, arguing with a middle-aged woman whose face was even redder.  A third person, a high-school-aged girl wearing the restaurant’s uniform, stood close by with both hands on her hips listening intently.

It turned out the girl had just completed her shift at the restaurant and was angry because she didn’t receive the 15-minute break to which she was entitled.  Apparently, the restaurant had been quite busy, and for whatever reason, it didn’t happen.

So how did the young fast-food worker handle her disappointment?  She called her mom.  Apparently a “helicopter parent,” the mother rushed to the store to defend her young daughter’s rights.

The confrontation between mom and manager took place right in the middle of the restaurant in front of several customers. It was ugly and frankly difficult to watch.  I can still hear the mother yelling at the manager:

“The law says she gets a break no matter what,” the mom threatened. “You better treat her right, or I’ll have her get a different job someplace else. I know you have a hard time getting workers to come all the way out here to the interstate!”

The incident was disturbing and a perfect example of a common problem in our society.  There are too many people who don’t understand three important words: responsibility, authority and accountability. There are too many people who live like dependent victims. There are too many people who don’t take charge of their own lives.  I’m worried about that young fast-food worker’s future.

And what’s even more disturbing? This problem is not limited to spoiled teenagers with over-involved parents. Countless adults are afflicted as well.

Every individual has responsibility for himself or herself.  Nobody else can or should make decisions for you.  Fortunately, each of us has the authority to carry out that responsibility.  Nobody has the right to take away the power you have over your own life.  Finally, we are accountable for the decisions we make – good or bad.  You live with the consequences of your decision-making and actions.

While responsibility, authority and accountability come with a burden, they are also liberating.  Success begins and ends with you.  People who abide by these three words enjoy more success and lead richer lives.

Until more people live by these important words, I’m afraid society will continue to operate substantially below its potential.

Jeff Beals is a professional speaker and award-winning author, who helps professionals enjoy greater success through effective sales, marketing and personal branding techniques. He delivers energetic and humorous keynote speeches and workshops to audiences worldwide. To discuss booking a presentation, go to or email at or call us at (402) 637-9300.

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Jeff Beals helps you find better prospects, close more deals and capture greater market share. He is an international award-winning author, sought-after keynote speaker, and accomplished sales consultant. He delivers compelling speeches and sales-training workshops worldwide. He has spoken in 5 countries and 41 states. A frequent media guest, Jeff has been featured in Investor’s Business Daily, USA Today, Men’s Health, Chicago Tribune and The New York Times.

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