The system could also be called your “cadence,” the order, frequency and variety of your prospecting messages. We know it takes multiple attempts, on average, to reach a decision maker when targeting cold prospects. All those attempts together comprise your “cadence.”
So how should you structure your cadence?
Many sales pros struggle to answer that question. Put more succinctly, what is better – to call a prospect on the phone first or send an email first?
Some sales pros say you should always email first to warm up a prospect. Others claim that emailing first is a waste of time, and even worse, might make you look like a “typical salesman,” blindly following a step-by-step selling template.
People on both sides of this debate can be passionate in arguing their beliefs.
Who’s right? What’s the best approach? Should you just pick up the phone and get to it or should you take some marketing steps first?
It depends. The answer varies based on your personal style and your company’s policy. Either way is right as long as you practice good sales techniques.
You need a variety of messages, each with different content during your cadence in order to get meetings with new prospects who haven’t heard of you and certainly don’t yet have a relationship with you.
My typical prospecting cadence usually starts with two prospecting emails before I ever pick up the phone. You don’t have to follow the same cadence; you just need to find what’s most effective for you.
If the only reason you like to email first is because you’re afraid to pick up the phone or dread talking to cranky prospects who don’t want to be bothered, then emailing first might be the wrong choice. But if you’re emailing first because you have damned good emails that make an impact, than my cadence might make sense for you too.
Whether you call first or email first, selling fundamentals remain the same. Salespeople are successful when they research their prospects and find out everything they can about the their problems and challenges.
Using the right prospecting language is critically important. Whether sending emails or calling on the phone, you need to catch a prospective client’s attention by sharing valuable insights rather than talking yourself, your company or your offering.
When you are armed with detailed background information about a prospect and are prepared to show how your product or service provides genuine value to them using compelling language, then the communication channel you choose is not terribly relevant.